FAQs for DNC Exchanger

A wallet is a digital place for your coins to be stored. Each coin has a certain wallet provider. The wallet address represents a randomly generated combination of digits and letters. Exchange doesn’t provide wallet addresses and never stores user deposits. To exchange cryptocurrencies, you need to provide a wallet address to receive your exchanged money.

Just figure out, what coin do you want to buy and seek for a stable wallet version. As a rule, each coin has its official wallet client. Note that each wallet has its unique address or a tag with a private key that is required to restore your wallet if lost. Our dinarexchanger.com never asks your private keys. Store them in a safe place and never show anyone. Once private keys are stolen, your wallet with all the coins will be lost forever.

In each transaction, there is always a sender and a recipient. The recipient’s address is the wallet address to receive money you want to buy. For example, if you want to buy Ethereum (ETH), in the field, you should specify the ETH wallet address. In general, the recipient’s wallet address is the address we send coins bought, once a transaction is finished.

Here the steps: 

  1. Login in into our dinarexchanger.com and select the coin you want to exchange
  2. Check the amount specified
  3. Specify the recipient’s wallet address.
  4. Once again, check everything attentively. Note that the amount is estimated, so it may be more or less in the end of your transaction. If you’re OK with this, proceed to the next step.
  5. Now your transaction is created. Once we receive your money, we’ll exchange it and sent to the address you provided in the step 3
  6. In your transaction history, you may see the status of your transaction. Once it’s finished, you’ll be informed. Usually it takes 5-30 minutes. In some cases, waiting time might be increased.
  7. After a transaction is finished, you get a receipt with an output transaction hash This hash is a proof that your transaction is finished.

Each money sending process goes through a blockchain. The process requires a network fee. This is a commission a blockchain takes from the amount you and we send. This is why it is so important to include network fees in the amount you send and going to get. If the amount is too low to cover the fees, a transaction will fail.

You can go to my order and click cancel on the transaction that have been made.

All transactions take time to be processed (usually 5-20 minutes). For quite volatile currencies this time is crucial as the final rate may surprise you. This happens since BTC and ETH doesn’t fix currency rates.

Every transaction takes 5-20 minutes to be processed. If a transaction is large (over 1 BTC worth), processing may take longer depending on the size of your transaction and blockchain capacity. You will also receive an email confirmation when the transaction successes

If your wallet address is recognized as invalid, there is always a reason of typo or character missing. Make sure that the address you specify matches the actual address of your wallet.

As a rule, our transaction takes 5-30 minutes to be processed. It your transaction takes longer, this might be due to a wide range of factors:1. Blockchain overloaded. There are many transactions pending including yours. The issues take place on the Bitcoin and Bitcoin based blockchains. All you have to do is to wait. The blockchain overload doesn't depend on dinarexchanger.com.2. Coin updates. We may turn off some coins to update a client. It will take some time. Once we turn it on, you will get your money.